E-shop MoroccoE-commerce
Customer support automation for an e-commerce leader
The challenge
500+ tickets/day, 8h average response time, dissatisfied customers and overwhelmed support team.
Our solution
Deployment of a multilingual AI chatbot (FR/AR) trained on the client's knowledge base, with smart escalation to human agents.
Results
- Chatbot operational in 14 days
- 65% of tickets resolved automatically
- Response time reduced from 8h to 30 seconds
- Customer satisfaction up 40%
65%
tickets resolved automatically
< 30s
average response time
+40%
customer satisfaction
