Case Studies

500+ tickets/day, 8h average response time, dissatisfied customers and overwhelmed support team.

Deployment of a multilingual AI chatbot (FR/AR) trained on the client's knowledge base, with smart escalation to human agents.

200+ clients, tax documents scattered across drives and emails, wasted time searching for information.

RAG AI assistant connected to Google Drive, CRM and document base — accessible to all 15 team members.

Wasel.ma manages dozens of marketing clients simultaneously. Strategy, content creation, and commercial follow-up all relied on a human team that was overwhelmed by volume.

Opuslon designed a multi-agent system connected to the agency's tools: a strategist agent drives campaigns, an editorial agent creates and publishes content, a commercial agent qualifies prospects and follows up with clients — all with human control on critical validations.