Case Studies

Case Studies

Discover how we helped these businesses integrate AI into their operations.

E-shop MoroccoE-commerce

Customer support automation for an e-commerce leader

The challenge

500+ tickets/day, 8h average response time, dissatisfied customers and overwhelmed support team.

Our solution

Deployment of a multilingual AI chatbot (FR/AR) trained on the client's knowledge base, with smart escalation to human agents.

Results

  • Chatbot operational in 14 days
  • 65% of tickets resolved automatically
  • Response time reduced from 8h to 30 seconds
  • Customer satisfaction up 40%
65%
tickets resolved automatically
< 30s
average response time
+40%
customer satisfaction
Atlas FiduciaireAccounting

Internal AI assistant for an accounting firm

The challenge

200+ clients, tax documents scattered across drives and emails, wasted time searching for information.

Our solution

RAG AI assistant connected to Google Drive, CRM and document base — accessible to all 15 team members.

Results

  • Document search 5x faster
  • 3h/day saved per team member
  • Standardized client responses
  • 95% adoption in 3 weeks
5x
faster document search
3h/d
saved per team member
95%
adoption rate

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