AI Agent

6 problems an AI agent solves for your business

An AI agent is not a generic chatbot. It's a system connected to your tools, trained on your data, that acts on real problems — and delivers measurable results within the first weeks.

AI agent vs chatbot vs classic automation

An AI agent understands, decides, and acts. A chatbot responds. RPA executes fixed rules.

AI AgentRecommended

Understands, decides, acts

  • Understands context and reasons
  • Connects to your tools and APIs
  • Learns from your documents
  • Makes autonomous decisions
  • Handles unexpected cases
  • Improves with use
  • Escalates to a human when needed

Chatbot

Responds by rules

  • Understands context and reasons
  • Connects to your tools and APIs
  • Learns from your documents
  • Makes autonomous decisions
  • Handles unexpected cases
  • Improves with use
  • Escalates to a human when needed

RPA

Automates fixed rules

  • Understands context and reasons
  • Connects to your tools and APIs
  • Learns from your documents
  • Makes autonomous decisions
  • Handles unexpected cases
  • Improves with use
  • Escalates to a human when needed

The 6 problems we solve with an AI agent

Customer support

Your support team is drowning in repetitive tickets

Your agents spend 80% of their time on the same 20 questions. Response times grow, customers get frustrated, and hiring more people just delays the problem.

Solution

An AI agent trained on your knowledge base automatically answers frequent questions in French, English, and Arabic — 24/7. It detects intent, escalates complex cases, and drafts replies for human agents on the rest.

65%of tickets resolved automatically within the first month
See AI Customer Support service
Internal assistant

Your teams spend hours searching documents for information they know exists

Contracts, procedures, emails, CRM: the information is there but never findable at the right moment. Each search costs 15–30 minutes — multiplied across your team, every day.

Solution

An internal RAG AI assistant connected to your Google Drive, Notion, CRM, or document base answers team questions in seconds — with source citations. It understands context, filters sensitive data, and improves with use.

faster document retrieval — 3h/day saved per team member
See Internal AI Assistant service
Sales & leads

Your leads are not qualified fast enough — you're losing sales

Dozens of requests arrive every week via form, WhatsApp, or email. Your sales team responds in 24–48h, often too late. Hot leads go cold.

Solution

A qualification agent analyzes each request on arrival, scores it against your criteria, sends a personalized reply within minutes, and routes it to the right salesperson with a complete summary.

+35%conversion rate — qualification time reduced from 48h to 5 minutes
See AI Automation service
Workflows

Repetitive tasks consume the time of your best people

Data entry, report generation, invoice extraction, follow-up emails: manual tasks with no added value that occupy 30–50% of your team's time.

Solution

An automation agent connected to your tools (n8n, Make, APIs) detects triggers, executes tasks by the rules you define, and notifies the team only when a human decision is needed. No code required on your side.

70%reduction in processing time on automated tasks
See AI Automation service
Marketing & content

Your marketing team can't scale output without hiring

Writing posts, briefing creatives, following up with prospects, tracking performance: all of it takes time disproportionate to the value produced.

Solution

A multi-agent system orchestrates the work: a strategist agent analyzes data and prepares briefs, an editorial agent generates and publishes content, a commercial agent tracks interactions — supervised by your team who validates key steps.

×4content output without hiring (Wasel.ma case)
Wasel.ma case study — read →
Getting started

You don't know where to start — AI is still a vague project

You've tested ChatGPT, attended demos, read articles. But no AI system is actually running for your business. Every attempt stalls at the experimentation stage.

Solution

Our AI Starter Sprint scopes in 14 days: identifies the highest-ROI use case, builds an agent prototype, connects to your tools, tests on your real data, and delivers a usable system in production. You leave with a working agent, not a presentation.

14 daysfrom zero to a first AI agent in production
See AI Starter Sprint

Which problem do you want to solve first?

In 14 days, we scope and deliver a first usable AI agent on the most impactful use case for your teams.